Soft skills are a combination of people skills, social skills, communication skills, character traits, attitudes, career attribute, social intelligence and emotional intelligence quotients among others that enable people to navigate their environment, work well with others, perform well, and achieve their goals with complementing hard skills.
Soft skills are a person’s Emotional Quotient (EQ). Comprising communication skills, self-management skills, leadership and interpersonal skills, they also include personal habits, friendliness, optimism and other similar traits. If we use a broad and relevant definition, they include the way you present yourself, your vocal and verbal communication skills, body language, etiquette, your emotional intelligence and empathy, stress and time management. They also include effective team management and leadership skills, your ability to negotiate well and your coaching skills too. In the end, soft skills are the behavioural tendencies that have a great bearing on how well people get along with others, convince teams of their viewpoint, and conduct successful negotiations and lead teams and organizations effectively. They are the Emotional Quotient that enables a person to form relationships with others and manage their business, personal and social lives successfully and meet their goals.
With the importance of soft skills gaining recognition, training to enhance an individual’s soft skills has risen in demand. Organizations, educational institutions and individuals alike are seeking the services of soft skills trainers.
While many HR executives and external consultants undertake soft skill development training, it takes trained experts with in-depth knowledge, effective training methods and valid certification to undertake soft skill development training and establish themselves in this rising domain.